Legalities

Dollskinpro products and statements on this website, have not been evaluated by the Food and Drug Administration (FDA). The contents of this website are for informational purposes only and do not constitute medical advice; the content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding a medical condition. Individual results may vary depending on skin type, sensitivity, age, and skincare history, as well as how the product is applied. Always test the product on a small area of skin to check for sensitivity or allergic reaction. Never use new products on broken or irritated skin and discontinue using any product that causes any of the following: redness, scaling, itching, burning, soreness, blisters, watery eyes, irritation or other similar reactions. Dollskinpro accepts no responsibility or liability for any adverse consequences or adverse reactions resulting directly or indirectly from the use of our products.

RETURN POLICY 
We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product.  If you need to return your product, please review the information below.
• Returns must be made within 10 days of your receipt date/purchase for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your return to:

Dollskinpro 
Attn: Returns/Exchanges
2328 10th Ave N Suite 101
Lake Worth, Florida 33461

  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise 
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not mail any packages C.O.D., as they will not be accepted. Only items purchased on www.dollskinpro.com may be accepted for a return.
    Please contact us with any questions by email at dollskinpro@gmail.com

Please Note:

  • Empty containers cannot be accepted for refund.
  • We are unable to offer exchanges or refunds for products returned due to skin irritation. We stand by the quality of the products we sell, but certain ingredients may cause irritation to very sensitive skin. 

Exchanges

  • We are happy to exchange any merchandise that is defective, damaged or unused.  If you need to exchange your product, please review the information below.
  • We accept exchanges on items purchased on www.dollskinpro.com only up to 10 days after the original purchase.
  • Please enclose the product you wish to exchange. Email instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, we may reach out to you for further information.
  • You will be responsible for the return shipping & handling charges, which will not be refunded.
  • Ship your exchange to us via a pre-paid 
  • Attn: Returns/Exchanges
    2328 10th Ave N Suite 101
  • Lake Worth, Florida 33461

Please contact us with any questions by email at dollskinpro@gmail.com

If you receive an item that is broken or damaged, you may contact us at dollskinpro@gmail.com within 10 days for a replacement.  Items will not be replaced after 10 days.

Shipping

You’ll be responsible for paying for your own shipping costs for returning your item. Choose whichever courier you prefer – just remember to pack properly to ensure your return arrives undamaged!

Sale Items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.